Eurostar bookings
When to arrive at the station
There’s no need to check in for Eurostar, just scan your ticket at the ticket gate.
With Eurostar, border and luggage checks take place before departure, so we ask our passengers to arrive at the station early enough to complete them.
These timings are just for guidance and can sometimes change. It’s a good idea to download your ticket to check the most-up-to-date recommended arrival time.
IMPORTANT: Please go to the station early and not just before the ticket gates close. This will ensure that you have enough time to go through all checks before your train departs.
Getting your ticket
Get your tickets on your mobile device or print them at home.
How to get your ticket
download a mobile ticket and save it to your digital wallet app
find your ticket in the Eurostar app
print your ticket at home
print your ticket at the station
Mobile Ticket
Find your ticket in the Eurostar app and you can check in with a quick scan of your mobile. Download the app for iPhone or Android.
To access your tickets, go to the 'Your bookings' section of the app.
At the check-in gate hold the barcode up to the reader and the gate will open.
Digital Wallet
Under each ticket viewed in the Eurostar app will be an option to add it to your Apple Wallet or Google Pay Boarding Pass Wallet.
To get your tickets in your digital wallet app, go to Manage your booking, enter the contact details of each passenger, then click 'Email mobile tickets'. We’ll email your tickets to you as an attachment.
When you open the attachment, press 'Add' and your ticket will be added to the wallet app. When it comes to checking in, just hold the barcode of the wallet ticket up to the reader and the gate will open.
Note:
Digital wallet tickets are only available for bookings without connecting journeys.
Digital wallet tickets aren’t available on Any Belgian Station and Any Dutch Station bookings
If you change any details on your booking, you’ll need to save the updated ticket to your wallet app
Print at Home
Go to Manage your booking
Log in using your booking reference and passenger name
Enter the contact details of each passenger
Click 'Print tickets'
You can then print directly or save your ticket on your computer to print later.
Please note that a service fee of 5 euros is charged for printing tickets in the ticket office in the Netherlands.
Print at the Station
You can collect your Eurostar tickets from either the Eurostar self service ticket machines or Eurostar ticket desk at your departure station.
You’ll need your booking reference and the credit or debit card you used to book the ticket to use the self-service machines. If you’re collecting from the ticket desk the cardholder will need to be present with ID.
Please note that a service fee of 5 euros is charged for printing tickets in the ticket office in the Netherlands.